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Arrival at the airport
You can reach Vilnius Airport by car, public transportation (bus or train), using the “Važiuojam” service provided by the Assistance Service of the Order of Malta, or the Social taxi service provided by the National Institute for Social Integration.
Parking places are reserved for cars at the passenger terminal of the airport – they are marked with special signs. The places are allocated for vehicles of the disabled and persons with reduced mobility; therefore, all other vehicles parked in the special places will be towed.
Vehicles can also stop and drop off passengers at the entrance to the departures terminal. This place is very convenient because it is equipped with an emergency call button.
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Attention!
If you think that it will take more than 10 minutes for a passenger with special needs to disembark, please fill in the required information here at least 48 hours before the flight. Or contact us at +370 612 44442. Find more about the Kiss & Fly system here.
All the routes running in the airport direction are operated by low floor vehicles. Bus timetables are available on the route planner of the state enterprise Susisiekimo Paslaugos at www.stops.lt. For more information on public transportation, visit www.judu.lt/en/
The train running from Vilnius Railway Station to the Airport is also adapted for the disabled. Trip duration – 7 min, ticket price – EUR 0.80. The schedule is available here: www.traukiniobilietas.lt. Within 24 hours prior to the planned train the notice on required assistance should be notified to the relevant employees at Vilnius Railway Station at 8 700 55111.
- Vilnius Airport cooperates with the Service of the Order of Malta providing transportation for the disabled “Važiuojam”. With a special vehicle able to accommodate 3-6 wheelchairs for the disabled the assistants of the Order of Malta bring the customers right to the passenger departure terminal. The service is also adapted for visually impaired passengers; besides, the Maltese can also provide the transportation services for persons with exceptional needs (lying patients). The transportation service “Važiuojam” for the disabled is provided subject to a prior registration, while the final price of the trip depends on the kilometres covered. More about the service please read here.
- Assistant taxi provides transportation services for people with disabilities and the elderly. At the beginning of the trip, passengers are helped to get safely into a vehicle adapted for special needs passengers and they are provided with necessary help and assistance throughout the trip. Upon reaching the destination, special attention is paid to saying goodbye to the passengers – they are not rushed when getting out of the vehicle, are assisted in taking out the belongings and are helped in other ways. In addition to transportation and assistance services, rental service of equipment for people with special needs is also provided. The Assistant taxi team is available on-call 24 hours a day – there is no need to book a car in advance. If the car is available, the team will immediately rush to the agreed passenger pick-up location. More information about the service can be found here.
- Passengers with special needs can call for an assisting driver in Vilnius via the regular Bolt app, which now includes two new trip categories. People with hearing, mobility or vision impairments or mobility problems due to injuries can choose the Bolt Assist category. Upon request of the passenger, drivers in this category will help the passenger to find a car, get in and out of the car, or escort them to their final destination at the end of the trip. Wheelchair users can request a special car by selecting the Wheelchair friendly category.
Call points
Upon arrival at the airport persons with special needs can call assistance – the special assistance call buttons are installed at the car park PC and P4, bus stop, and drop-off place for the departing passengers on the second floor of the passenger terminal. You can find a map of the airport with marked call points and parking places here. Please note that parking is charged according to the general procedure.
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In order to ensure high quality provision of special assistance services for persons with reduced mobility or people with disabilities, who purchased airline tickets in advance, we would like to remind you that in order to book a preferred assistance, passengers should contact representatives of their airline or travel agency, which sold them such travel tickets, at least 48 hours before the scheduled flight. In that case you will have to wait for the assistance no longer than 5 min.
Should a passenger fail to notify us of the required assistance in advance, we will nevertheless make every effort to render the assistance within a shortest time possible; however, the passenger might have to wait for an escorting person a little longer, i.e., about 10 min.
We strongly recommend persons with reduced mobility and disabled persons to arrive at Vilnius Airport at least two hours before the flight.
Important tips
- Before the trip, please make sure you hold all the necessary documents and any medication you use. Please hold copies of prescriptions for the medication.
- Passengers are permitted to have only small amounts of liquids in their hand luggage. The liquids must be in separate containers not larger than 100 ml in volume. You are required to place the containers in a clear closed bag of no more than 1 litre in capacity. A passenger can have only one such bag.
- Please mark you luggage, so that you could identify it easily.
- More information about the rights of air travellers is available on the website of the European Commission.
Services at the airport
Dear Passengers,
Vilnius Airport is open round the clock. Upon arrival at the airport persons with disabilities and reduced mobility can ask for assistance – the special assistance call buttons are installed in the car park, at the bus stop, and drop-off place for the departing passengers on the second floor of the passenger terminal.
A representative of the ground handling company Litcargus meets the passenger at the assistance call spot, accepts his/her luggage and takes care of the departure procedures – luggage check-in, moving within the terminal and boarding the aircraft.
Passengers with special needs arriving at or departing from Vilnius Airport are offered the following assistance:
- Meeting of the passenger at the airport, escorting the passenger to the frontier station of the State Border Guard Service, customs clearance and collection of the luggage.
- Escorting a person with disability or reduced mobility to the car, taxi, or bus stop if so requested by the person being escorted.
- The passengers with reduced mobility who nevertheless do not require assistance (for instance, because they are assisted by their family members) are provided a wheelchair for temporary use within the airport territory.
- The passenger is also welcome to use the wheelchair at arrival or departure.
- When boarding or disembarking from the aircraft, the wheelchair is treated to be a piece of luggage and the responsibility for its further transportation lies with the airline.
- In consultation with the passenger, the wheelchair is transferred to the airline companies for further transportation or to the passenger to be used later during his further trip.
- If a passenger travels with an electric mobility aid, he/she should be aware of its battery type and take care of its disconnection and connection. An assisting person may help taking actions that are necessary for disconnection and connection of electric battery.
Assistance to persons with disabilities or with reduced mobility is provided only if the airport is in advance notified of the need for assistance and its nature. Should the passenger fail to notify the airport in advance of the need for assistance, Vilnius Airport will make every effort to provide all the required assistance to the passenger. Assistance is guaranteed provided the person with disability or reduced mobility arrives at the airport no later than one hour before the scheduled departure time. However, it is very important to notify the airline about the scheduled travel in advance because some airlines limit the number of seats.
The infrastructure of Vilnius Airport is well adapted for people with disabilities or reduced mobility – specially designed toilets, the lifts installed in the arrival and departure terminals adapted for entering in a wheelchair.
For passengers with special needs, the terminal is equipped with a specially marked waiting area with an emergency call button. There passengers can call for assistance and wait for the arriving staff to assist them.
You can find this place on the right-hand side of the departures hall at Vilnius Airport.
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Persons with special needs do not have to wait at the aviation security check, as they granted a priority boarding using a specially arranged passage.
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You may use special carts in the airport free of charge (you will find them near children’s carts). Upon departure you will find them in designated places in the departure area – after passing aviation safety control, on the right side, and in the Non-Schengen zone, opposite the Duty Free shop.
The disabled and persons with reduced mobility are served and brought to the aircraft with our medical vehicle Ambulift. Model – EAU 1500 FLS and Thunderlift L.
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Lithuanian Airports are joining the international social initiative called Hidden Disabilities Sunflower Lanyard Scheme which aims to help people with hidden disabilities better communicate their needs, and for employees to better notice a person’s invisible disability.
How can you receive your sunflower lanyard?
Simply approach a flight registration desk at one of our airports and ask for it. The employees of our airports and business partners are trained to notice this accessory and provide additional time and care for the traveller.
In this video you can see what services a passenger with reduced mobility or a disabled passenger can request at the airport.
Departure from the airport
Passengers with special needs can call for an assisting driver in Vilnius via the regular Bolt app, which now includes two new trip categories. People with hearing, mobility or vision impairments or mobility problems due to injuries can choose the Bolt Assist category. Upon request of the passenger, drivers in this category will help the passenger to find a car, get in and out of the car, or escort them to their final destination at the end of the trip. Wheelchair users can request a special car by selecting the Wheelchair friendly category.
Vilnius Airport has designated a special parking space in the P2 car park by the Arrivals Terminal, where passengers can wait for Bolt and Social Taxi cars for passengers with special needs.
Rate our service
Dear passengers,
We kindly invite you to rate our services. Your suggestions and comments will help us to improve the quality of our services for passengers with special needs. The evaluation form is available here.
Thank you for your time.
Contacts
Provision of assistance at Vilnius Airport
If any rights of disabled or reduced mobility passengers have been violated, the passenger has a right to file a complaint to the authority supervising the implementation of Regulation 1107/2006:
Lithuanian Transport Safety Administration
Švitrigailos St. 42, 03209 Vilnius
Tel.: (8 5) 278 56 02
Fax: (8 5) 213 22 70
Email:
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Questions, proposals or complaints on passenger service
| If you have any proposals, complaints, or wishes regarding servicing persons with special needs please, please send a message at this Section “Write to us”, indicating “Servicing of persons with special needs” as a subject or call at +370 612 44442. |
Last updated: 2023 06 08 14:20