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Dear passengers, please answer a few questions provided below. Thank you for your time and feedback that will help us improve the service quality of passengers with individual needs and better adapt the airport to your needs. The airport team wishes you good flights!

Date of your flight: *

Your flight destination: * City

Your type of disability: * Please choose the option that suits you best

Passenger using a wheelchair only;

Passenger unable to walk long distances and climb stairs;

Passenger with a visual impairment;

Passenger with a hearing impairment;

Other type of disability:

How did you arrive at the airport? *

By public transport;

In your own car;

With a taxi;

Brought by friends or relatives;

By special transport (Bolt, Social Taxi, etc.);

By plane;

Other.

How did you call assistance worker on arrival at the airport? *

I used one of the existing emergency call points (at the entrance to the terminal, at a public transport stop, in car park P4, at express and intercity bus stop);

I informed the employee at registration;

I pressed the emergency call button in the terminal, in the waiting area for passengers with special needs;

I called +370 650 11103;

People were waiting for me by the plane.

How long did you wait for the assistance worker(s) to arrive at the agreed pick-up point (departure) or on the plane (arrival)? *

People were waiting for me by the plane;

Up to 5 min;

5-10 min;

Over 10 min;

Did not arrive.

How do you rate the professionality, helpfulness and courtesy of airport staff?

Assistance workers *

Good;

Average;

Bad;

I cannot rate.

Check-in *

Good;

Average;

Bad;

I cannot rate.

Aviation security *

Good;

Average;

Bad;

I cannot rate.

Passport control *

Good;

Average;

Bad;

I cannot rate.

Restaurants/bars/cafes *

Good;

Average;

Bad;

I cannot rate.

Shops *

Good;

Average;

Bad;

I cannot rate.

Boarding to plane *

Good;

Average;

Bad;

I cannot rate.

Disembarking from plane *

Good;

Average;

Bad;

I cannot rate.

Have you used the Special Assistance service for passengers with individual needs? *

Yes

Was this the first time you have used Special Assistance service at an airport? *

Yes

If you have rated it as “bad”, please comment on your answer: *

Were you satisfied with the Special Assistance service for passengers with individual needs? *

Yes

Your suggestions and comments: *

Survey questionnaire for passengers with individual needs

Dear passengers, please answer a few questions provided below. Thank you for your time and feedback that will help us improve the service quality of passengers with individual needs and better adapt the airport to your needs. The airport team wishes you good flights!

How do you rate the professionality, helpfulness and courtesy of airport staff?