{"id":2876,"date":"2025-12-18T06:59:00","date_gmt":"2025-12-18T04:59:00","guid":{"rendered":"https:\/\/vilnius-airport.lt\/?page_id=2876"},"modified":"2026-05-04T15:40:51","modified_gmt":"2026-05-04T12:40:51","slug":"special-assistance","status":"publish","type":"page","link":"https:\/\/vilnius-airport.lt\/en\/before-flight\/special-assistance\/","title":{"rendered":"Special assistance"},"content":{"rendered":"
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Special Assistance Service and How to Request It<\/strong><\/h3>\n

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\n Special assistance services include: <\/h4>\n <\/div>\n
\n \n \n\n<\/svg>\n <\/i>\n Passenger meet and greet within the airport territory upon arrival by plane, car, bus, taxi, or train; <\/div>\n
\n \n \n\n<\/svg>\n <\/i>\n Passenger escort to the aircraft (including check-in, customs, security screening, passport control, and boarding assistance); <\/div>\n
\n \n \n\n<\/svg>\n <\/i>\n Passenger escort from the aircraft (disembarkation, escort to customs inspection, passport control, and baggage reclaim); <\/div>\n
\n \n \n\n<\/svg>\n <\/i>\n Passenger and baggage escort (as required) to a car, bus, taxi, or train. <\/div>\n <\/div>\n <\/div>\n
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\n How to request special assistance: <\/h4>\n <\/div>\n
\n \n \n\n<\/svg>\n <\/i>\n In advance, when purchasing your flight ticket online (when entering passenger details, please tick the additional box indicating the need for assistance). We recommend booking assistance as early as possible \u2013 ideally at least 48 hours before your flight. <\/div>\n
\n \n \n\n<\/svg>\n <\/i>\n In advance, when booking your trip through a travel agency. Please inform the travel agency representative of your assistance requirements; <\/div>\n
\n \n \n\n<\/svg>\n <\/i>\n Upon arrival at the airport, press the assistance call button and staff will attend to you. <\/div>\n <\/div>\n <\/div>\n
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\n Arrival notification <\/h4>\n

\n Passengers wishing to use the complimentary special assistance service must notify airport staff of their arrival: <\/p>\n <\/div>\n

\n \n \n\n<\/svg>\n <\/i>\n By approaching the check-in desk (priority access \u2013 no need to wait in the general queue); <\/div>\n
\n \n \n\n<\/svg>\n <\/i>\n By pressing the assistance call buttons at designated assistance points (detailed information available in the 'Arrival at the Airport' section); <\/div>\n
\n \n \n\n<\/svg>\n <\/i>\n By sending an SMS to +370 650 11103 (recommended for passengers with hearing impairments; please state in the message that you have arrived and your current location). <\/div>\n <\/div>\n <\/div>\n
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\n Important information: <\/h4>\n <\/div>\n
\n \n \n\n<\/svg>\n <\/i>\n During peak hours, priority is given to passengers who have pre-booked special assistance; <\/div>\n
\n \n \n\n<\/svg>\n <\/i>\n Passengers travelling with a recognised assistance dog or electric wheelchair must notify the airline or travel agency from which the ticket was purchased in advance; <\/div>\n
\n \n \n\n<\/svg>\n <\/i>\n Upon arrival at your destination airport after requesting special assistance, please remain seated on the aircraft until staff arrive to assist you. <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n
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Arrival at the Airport<\/summary>
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Recommendations<\/h2>\n
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When arriving by car, we recommend stopping to drop off or pick up passengers with reduced mobility at the ‘Kiss & Fly’ zone located near the departure terminal. This location is particularly convenient as an assistance call point is situated nearby. Vehicles may park here free of charge for up to 10 minutes. If you anticipate that dropping off or picking up a passenger with reduced mobility will require more than 10 minutes, please complete the request form at least 48 hours before the flight.<\/p>\n <\/div>\n

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Arrival options<\/h2>\n
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