"*" indicates required fields Date of your flight MM slash DD slash YYYY Your flight destination*CityHow did you call assistance worker on arrival at the airport? I used one of the existing emergency call points (in the Kiss&Fly zone, at the public transport stop, in the P4 car park, at the express and intercity bus stop). I informed the employee at registration I pressed the emergency call button in the terminal I called +370 650 11103 People were waiting for me by the plane Your type of disabilityPlease choose the option that suits you best Passenger using a wheelchair only Passenger unable to walk long distances or climb stairs Passenger with a visual impairment Passenger with a hearing impairment Other type of disability UntitledHow did you arrive at the airport? By public transport In your own car With a taxi Brought by friends or relatives By using the “Social Taxi” By plane Other How long did you wait for the assistance worker(s) to arrive at the agreed pick-up point (departure) or on the plane (arrival)? Up to 5 min 6-10 min 11-20 min 21-30 min Over 30 min Did not arrive People were waiting for me by the plane Have you used the Special Assistance service for passengers with individual needs? Yes No Was this the first time you have used Special Assistance service at an airport? Yes No How do you rate the professionality, helpfulness and courtesy of airport staff?Assistance workers Good Average Bad I cannot rate Check-in Good Average Bad I cannot rate Aviation security Good Average Bad I cannot rate Passport control Good Average Bad I cannot rate Restaurants/bars/cafes Good Average Bad I cannot rate Shops Good Average Bad I cannot rate Boarding to plane Good Average Bad I cannot rate Disembarking from plane Good Average Bad I cannot rate If you have rated it as “bad”, please comment on your answerWere you satisfied with the Special Assistance service for passengers with individual needs? Yes No Your suggestions and comments
