Special assistance

When arriving by car, we recommend stopping to drop off or pick up passengers with reduced mobility at the ‘Kiss & Fly’ zone located near the departure terminal. This location is particularly convenient as an assistance call point is situated nearby. Vehicles may park here free of charge for up to 10 minutes. If you anticipate that dropping off or picking up a passenger with reduced mobility will require more than 10 minutes, please complete the request form at least 48 hours before the flight.

• By car (More information here);
• By public transport (More information here);
• By Airport Express bus (More information here);
• By intercity and international transport (More information here);
• By train (More information here);
• By taxi of your choice;
• By specialised transport (further information below).

• Maltieciai “Važiuojam” (More information here);
• Socialinis taksi (More information here);
• Asistentinis taxi (More information here).

Vilnius Airport floor plan with all assistance call point locations marked.

A clearly marked waiting area is available in the terminal, equipped with an assistance call button. Passengers may use this location to announce their arrival, request assistance, and wait for staff to attend to them. This area is conveniently located on the left-hand side upon entering the main departure hall.

Passengers with reduced mobility are granted priority access at security screening, with a dedicated lane and private screening area available. For passengers travelling independently, we recommend using boarding pass scanning gate number 5, which is adapted for wheelchair access.

Complimentary wheelchairs are available for use at the airport (located next to the baby stroller area). They can be found at the following designated locations:

• In the departure area, immediately after passing through security screening, on the right-hand side;
• In the non-Schengen area, opposite the Duty Free shop.

After use, please leave wheelchairs at the boarding gates.

Complimentary Sunflower Lanyards, which indicate a hidden disability, are available at the airport. Please request one at the check-in desks or security screening boarding pass scanning stations. Airport staff are trained to recognise this accessory and are prepared to provide additional attention and time.

Passengers travelling with wheelchairs are transported to and from the aircraft at Vilnius Airport using Ambulift vehicles. Models in use: EAU 1500 FLS and Thunderlift L.

Accessible toilets for wheelchair users are available in both the departure and arrival terminals.

Upon departure, passengers may use their own wheelchair up to the aircraft door. During boarding, the wheelchair is loaded into the cargo hold and the airline is responsible for its onward transportation. Upon arrival, passengers are entitled to receive their wheelchair at the aircraft door. If the wheelchair is damaged or lost during the journey, the airport will provide a temporary replacement (please contact the baggage services office).

When travelling by car, we recommend stopping to pick up passengers with reduced mobility at the ‘Kiss & Fly’ zone located near the departure terminal. Vehicles may park here free of charge for up to 10 minutes. Assistance staff will escort passengers to this location upon request.

If you anticipate that boarding a passenger with reduced mobility will require more than 10 minutes, please complete the request form at least 48 hours before the flight.

A designated waiting area for specialised transport is available at the P2 car park adjacent to the arrivals terminal. Assistance staff will escort passengers to this location upon request.